Salesforce Field Service Lightning Certification

Exam Outline — The Salesforce Certified Field Service Lightning Consultant program is designed for consultants who have experience implementing Salesforce Service Cloud and Field Service Lightning. Pre-Requisite for this exam is the Salesforce Administrator credential and Salesforce Service Cloud Consultant credential. Click here for the official exam guide.

Field Service Lightning includes:

• Core Features
• Managed Package
• Mobile App

Please find below topic wise links that would help to clear the FSL certification.

Managing Resources — 16%

1. Compare dynamic versus static crews. Read
2. Determine how and when to set up different resource types. Read
3. Given a scenario, recommend the appropriate Service Territories and their Members. Read
4. Explain the relationships between timesheets, timesheet entries, service resources, and Work Orders. Read
5. Demonstrate how to use skills, skill levels, and time-based skills. Read
6. Show how to use operating hours for service resources, accounts, work orders, and booking appointments. Read
7. Distinguish between FSL license types and when to deploy them. Read

Managing Work Orders — 23%

1. Configure Work Order processes, parameters, and Work Types. Read
2. Given a scenario, choose the appropriate Resource Preferences. Read
3. Apply Products Required to a Work Order. Read
4. Analyze how and when to use Work Order Line Items. Read
5. Illustrate how to configure Work Order Milestones. Read
6. Given a scenario, recommend the appropriate relationship between Service Appointments, Work Orders, and Work Order Line Items. Read

Managing Scheduling and Optimization: 28%

1. Understand different field service settings for FSL Administrator. Read
2. Given a scenario, choose the appropriate action to manage a Service Appointment. Read
3. Given a scenario, apply the appropriate life cycle of a Service Appointment required to execute a Work Order. Read
4. Decide on the appropriate Schedule Policy to achieve the business requirements. Read
5. Given a scenario, determine the appropriate option to execute Complex Work in FSL. Read
6. Explain the difference between a multi-day Service Appointment and a standard Service Appointment. Read
7. Outline the differences between aerial versus street-level routing. Read
8. Given a scenario, determine the appropriate dispatch strategy for an organization. Read
9. Compare different filtering options for the Dispatcher Console. Read
10. Explain how to set up optimization. Read
11. Given a scenario, decide the appropriate type of scheduling service to use. Read
12. Given a scenario, decide the appropriate type of optimization service to use. Read
13. Understand the usage of Field Service Lightning for DateTime tracking fields. Read

Configuring Mobility — 10%

1. Assess the requirements and tools needed to execute a customer sign-off process. Read
2. Given a scenario, configure the Field Service app to support key business processes. Read
3. Distinguish between Field Service Mobile and Salesforce Mobile app capabilities. Read
4. Understand the available FSL Mobile settings. Read

Managing Inventory: 8%

1. Given business requirements, distinguish the appropriate price book model for products consumed. Read
2. Given business requirements, justify which define the applicable inventory model. Read
3. Explain the Return Order object model and process. Read

Managing Assets: 5%

1. Apply procedural concepts to maintain and update assets and asset relationships. Read

Managing Maintenance Plans: 5%

1. Given a scenario, recommend the appropriate maintenance plan. Read

Permissions and Sharing: 5%

1. Understand the use cases for different types of FSL permission sets. Read
2. Explain how scheduled Service Appointments are shared with service resources. Read
3. Understand the differences between user territories and service territories. Read

Resources:

Official Guide

Field Service Lightning Help Documentation

Trailhead Mix

Trailhead to install Managed Package

Field Service Basics Trail

Supercharge Field Service Lightning Trail

Hope, this will help you to prepare for the exam.

Happy Learning!